We’ll help you adapt to the ways work has changed.
Employees are working in new environments, many times with devices, cloud-based applications and collaboration tools that they’ve never used before. We know that your business can’t afford to miss a beat, which means you have to ensure that employees’ technologies are always available and supported. That’s why we scale up and move fast. With our help, our clients are able to:
- Increase productivity
- Quickly resolve issues
- Receive friendly, in-person support
- Feel confident that they will have the devices they need, when they need them
Workplace Experience
Workplace Experience Services
Easily run an intelligent, fully enabled digital workplace utilizing Workplace Experience Services. We’ll help you adopt workplace solutions designed for the way we work today.
Workplace Experience
Workplace Experience Services
Easily run an intelligent, fully enabled digital workplace utilizing Workplace Experience Services. We’ll help you adopt workplace solutions designed for the way we work today.
We’ll help you adapt to the ways work has changed.
Employees are working in new environments, many times with devices, cloud-based applications and collaboration tools that they’ve never used before. We know that your business can’t afford to miss a beat, which means you have to ensure that employees’ technologies are always available and supported. That’s why we scale up and move fast. With our help, our clients are able to:
- Increase productivity
- Quickly resolve issues
- Receive friendly, in-person support
- Feel confident that they will have the devices they need, when they need them
Workplace Experience Services
At Pomeroy, we provide workplace services that will make your team efficient, successful, and confident.
GLOBAL SERVICE DESK
Remote help to resolve any issues your employees may have.
INTELLIGENT FIELD SERVICES
Hands-on support from experienced field technicians who can fix devices as quickly as possible.
ENTERPRISE SERVICES PLATFORM
An integrated suite of innovative tools that allow users to resolve issues on their own.
Fortune 20 Manufacturer
Top Manufacturer Leverages RPA to Reduce User Support Costs and Improve Productivity
The Problem:
Dissatisfied with its Service Desk provider and the quality of support provided to 23,000 users, the client sought automated, preventative, and self-service solutions to improve user productivity and reduce reliance on the Service Desk.
The Effort:
Pomeroy began providing 7×24 Global Service Desk with Predictive & Automated Intelligence and Self-Service toolsets providing automated incident resolution and self-healing capabilities.
The Results:
Monthly incidents reduced 30% combined with ongoing user support cost reductions, and significantly improved user productivity & satisfaction.
Pomeroy Fortune 20 Manufacturer
