We’ll help you adapt to the ways work has changed.

 

Employees are working in new environments, many times with devices, cloud-based applications and collaboration tools that they’ve never used before. We know that your business can’t afford to miss a beat, which means you have to ensure that employees’ technologies are always available and supported. That’s why we scale up and move fast. With our help, our clients are able to:

  • Increase productivity 
  • Quickly resolve issues 
  • Receive friendly, in-person support   
  • Feel confident that they will have the devices they need, when they need them

Workplace Experience

Workplace Experience Services

Easily run an intelligent, fully enabled digital workplace utilizing Workplace Experience Services. We’ll help you adopt workplace solutions designed for the way we work today.

 

Talk to digital workplace guide

Workplace Experience Services Company

Workplace Experience Services Support

Workplace Experience

Workplace Experience Services

Easily run an intelligent, fully enabled digital workplace utilizing Workplace Experience Services. We’ll help you adopt workplace solutions designed for the way we work today.

 

Talk to digital workplace guide

We’ll help you adapt to the ways work has changed.

 

Employees are working in new environments, many times with devices, cloud-based applications and collaboration tools that they’ve never used before. We know that your business can’t afford to miss a beat, which means you have to ensure that employees’ technologies are always available and supported. That’s why we scale up and move fast. With our help, our clients are able to:

  • Increase productivity 
  • Quickly resolve issues 
  • Receive friendly, in-person support   
  • Feel confident that they will have the devices they need, when they need them

Workplace Experience Services Company

Workplace Experience Services Support

Workplace Experience Services

At Pomeroy, we provide workplace services that will make your team efficient, successful, and confident.

GLOBAL SERVICE DESK

Remote help to resolve any issues your employees may have.

 

Get concierge-style help anywhere

INTELLIGENT FIELD SERVICES

Hands-on support from experienced field technicians who can fix devices as quickly as possible.

 

Explore how on-site support resolves issues

ENTERPRISE SERVICES PLATFORM

An integrated suite of innovative tools that allow users to resolve issues on their own.

 

Free yourself from tools and infrastructure

Top Manufacturer Leverages RPA to Reduce User Support Costs and Improve Productivity

The Problem:

Dissatisfied with its Service Desk provider and the quality of support provided to 23,000 users, the client sought automated, preventative, and self-service solutions to improve user productivity and reduce reliance on the Service Desk.

The Effort:

Pomeroy began providing 7×24 Global Service Desk with Predictive & Automated Intelligence and Self-Service toolsets providing automated incident resolution and self-healing capabilities.

The Results:

Monthly incidents reduced 30% combined with ongoing user support cost reductions, and significantly improved user productivity & satisfaction.

Pomeroy Fortune 20 Manufacturer