Healthcare IT Support

 

Enable innovation and quality patient care by meeting today’s healthcare technology needs—flawlessly with Healthcare IT Support. Healthcare professionals need to keep pace with rapidly-changing technologies to provide dependable support to clinicians, payers, and patients. This is where Healthcare Workplace Support Services can assist.

Healthcare Workplace Support Help

 

Healthcare Workplace Support Software

Pomeroy’s holistic solutions support an available and connected healthcare workplace.

From the explosion in new healthcare delivery processes and virtual care to workplace support of users anywhere, anytime, healthcare’s changing paradigms can feature costly challenges. With over 35 years’ experience working closely with technology managers within some of the most well-known healthcare organizations in the world, Pomeroy can deploy the devices, connectivity and the technical staffing you need.

  • Technology solutions that improve productivity
  • Streamlined business operations
  • Reduced costs
  • Targeted assistance for the specific business demands of healthcare professionals
  • Intelligent, always-on user support
  • Support for thousands of end-users, devices, and distributed networks
  • Unfettered data access
  • Improved network uptime
  • Uninterrupted operations

Healthcare IT Support

 

Enable innovation and quality patient care by meeting today’s healthcare technology needs—flawlessly with Healthcare IT Support. Healthcare professionals need to keep pace with rapidly-changing technologies to provide dependable support to clinicians, payers, and patients. This is where Healthcare Workplace Support Services can assist.

Healthcare Workplace Support Help

 

Healthcare Workplace Support Software

Pomeroy’s holistic solutions support an available and connected healthcare workplace.

From the explosion in new healthcare delivery processes and virtual care to workplace support of users anywhere, anytime, healthcare’s changing paradigms can feature costly challenges. With over 35 years’ experience working closely with technology managers within some of the most well-known healthcare organizations in the world, Pomeroy can deploy the devices, connectivity and the technical staffing you need.

  • Technology solutions that improve productivity
  • Streamlined business operations
  • Reduced costs
  • Targeted assistance for the specific business demands of healthcare professionals
  • Intelligent, always-on user support
  • Support for thousands of end-users, devices, and distributed networks
  • Unfettered data access
  • Improved network uptime
  • Uninterrupted operations

Pomeroy is here to help your healthcare organization become a digital disruptor in your market.

From the urban clinic to multi-campus complexes to regionally distributed healthcare networks, we can help. Pomeroy supports a growing number of the most respected North American health care providers, payer organizations and industry ecosystem partners across hundreds of sites throughout North America.

Healthcare Industry Services

Device Procurement and Logistics

Getting the tools you need doesn’t have to be a hassle. Rely on Pomeroy to procure, monitor, and support the devices you need.

Discover easy device management

Wireless and Mobility Solutions

Virtual care and cloud computing will help expand access to services—and deliver improved patient and clinician experiences.

Transform your healthcare organization

Enterprise Services Platform (ESP)

Get access to an integrated suite of innovative tools that will help your users take ownership of their experience.

Access tools for productivity

World Renowned Healthcare Organization

Crisis Healthcare Delivery Requires Extraordinary Curbside IT Support

The Problem:

A rapidly evolving crisis management situation among first responders required specialized hardware for drive-up COVID testing capabilities and the ability to meet a sharp increase in demand for Telehealth evaluations.

The Effort:

Pomeroy regional deployment teams provided 24/7 onsite technology support for front-line personnel working in infectious disease testing tents; installed Critical Care Unit webcam devices to support high volume evaluations; and fully configured remote work-ready laptops with specialized healthcare applications to enable network access for healthcare personnel via on-prem virtual desktop infrastructure.

The Results:

Pomeroy service delivery teams quickly mobilized to enable the client’s ability to rapidly deploy front-line patient care, telehealth, and remote work capabilities resulting in improved patient care and unqualified delight of the client.

Pomeroy World Renowned Healthcare Organization

Customer reviews from Gartner Peer Insights

“Onsite leadership is amazing. Ability to hire for the position is on point. Delivering a great service to their customers is top priority.”

Read customer reviews from Gartner Peer Insights

Leading Healthcare Payer Organization

How One Leading Healthcare Organization Achieved Digital Transformation of its User Support

The Problem:

The client sought leading-edge technology, tools, and innovation to transform its support to 1,900 users and their 2,500 devices while significantly reducing support costs.

The Effort:

Pomeroy deployed its integrated Enterprise Services Platform and Service Desk in the Cloud with predictive & proactive endpoint management and omnichannel user support including voice, chat & automated intelligent chatbots.

The Results:

Dramatically improved user & device uptime, faster issue resolution and ≈25% cost reduction over 5 years.