How automated, self-healing solutions are changing End User support
Hebron, KY – August 8, 2017 – Pomeroy, a global leader in managed services to optimize the IT infrastructure, today announced it will present an informative webinar on the criticality of enhancing end user experiences and reducing operational costs using automated, self-healing IT support solutions. How Automation and Preventative Resolution are Transforming Workplace Productivity is a 60-minute webinar scheduled for Tuesday, August 29, at 1 p.m. ET (10 a.m. PT). Register here.
The deep integration of connected devices, apps, and smart networks in today’s business environment has dramatically raised the expectations of end users on the support they require from their IT departments. The preservation and protection of user technologies are more than a convenience. They drive meaningful customer interactions, more efficient operational capabilities, and other innovations that are transforming the productivity of today’s workplace.
“Although IT is critical to business success, many young professionals and entrepreneurial organizations don’t view technology as all that innovative,” according to Gerard Coughlan, Managing Director of Workplace Services for Pomeroy. “They’ve come of age in a world where incredible technology is part of daily life, and where innovation happens so quickly that it’s expected, it’s normal. They’re looking for new ways to engage with IT departments and more convenient, immediate options for finding the support they need.”
Fortunately, traditional workplace services are keeping up with endpoint innovation, thanks to its own wave of transformative technologies. “Our approach to workplace services has greatly evolved,” Coughlan continued. “Pomeroy has adopted automated, preventative-based tools that provide early detection and correction of end user issues. In some cases, these technologies can act in a predictive capacity, using pre-established performance thresholds to recognize and remediate problems before they impact end user performance and data security.”
Presented in conjunction with eWeek, this webinar will feature Pomeroy’s Gerard Coughlan along with Greg Weeks, Partner Advisor for HFN, Inc., and Stephanie Desmond, Field Marketing Manager for Dell. They will share insights on how proactive and preventative technologies can provide effective alternatives for support, more secure endpoints, and more streamlined operational costs. The webinar also will include a live demonstration of a predictive, self-healing platform for connected devices.
Click here to register for the webinar, How Automation and Preventative Resolution are Transforming Workplace Productivity.
Pomeroy provides high quality IT infrastructure services from its locations throughout North America, Latin America and Europe. Pomeroy's portfolio of infrastructure managed services includes Workplace Services, Network Services, Data Center Services and Cloud Services. Pomeroy also provides staffing services and the full range of procurement and logistics services. Consistently recognized as one of the Top 50 Solution Providers in North America, Pomeroy employs its Optimized Infrastructure Frameworksm, a process-centric approach to working with clients (either remotely or on premise), to assess, plan, design, build, test, implement, manage, and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at www.pomeroy.com.