The Agile Workplace
Pomeroy’s Agile Workplace Services help you adapt to supporting a hybrid workforce in an ever-changing world.
The Agile Workplace – a structured process for adapting to new workstyles.
Pomeroy’s Agile Workplace Services help you develop and execute a plan to accelerate digital transformation so you can enable your Work from Home and Office based workforce. Here’s how:
Integrate. You can leverage your existing investment in ITSM service delivery and company-wide processes by integrating with or using our Enterprise Services Platform (ESP) to improve productivity and the user experience.
Automate. You can take advantage of Intelligent Process Automation for efficiency and an improved Out-of-Box Experiences (OOBE) with the combined strengths of ServiceNow and Microsoft endpoint management solutions.
Connect. You can provide high-speed access to applications which is what matters most to your employees. This is best supported by the latest in SD-WAN, Wi-Fi 6, 5G & ‘last mile’ technologies which deliver an exceptional, always available workplace.
Protect. You can protect your employees because malicious attacks are increasing. To protect your information, you can use the latest endpoint security, privileged access management, and Security at the Service Edge (SASE) solutions.
What is the Agile Workplace Process?
Discovering your current state provides valuable insight.
Through discussions or even a broader Agile Workplace Workshop we determine the right requirements for users working from home and physically in buildings. This includes the status of device refreshes and optimizing home office environments. We also identify how to reignite delayed/stalled digital transformation due to COVID-19.
Discovering your current state provides valuable insight.
Through discussions or even a broader Agile Workplace Workshop we determine the right requirements for users working from home and physically in buildings. This includes the status of device refreshes and optimizing home office environments. We also identify how to reignite delayed/stalled digital transformation due to COVID-19.
Designing a flexible solution provides the roadmap for success in the future.
The right devices, applications, security and support are the key to an agile workplace. This includes defining connectivity requirements to maximize performance & uptime, end point hardening to identify and mitigate risk, and enhanced workflow automation for onboarding and device refreshes.
Designing a flexible solution provides the roadmap for success in the future.
The right devices, applications, security and support are the key to an agile workplace. This includes defining connectivity requirements to maximize performance & uptime, end point hardening to identify and mitigate risk, and enhanced workflow automation for onboarding and device refreshes.
Deploying an integrated model provides a solid foundation across your organization.
Employees expect they’ll have all the technologies they need to be successful, which are tailored specifically to them. With persona role-based configuration and mobile application deployment, you can provide an exceptional Out of Box Experience (OOBE). If you combine this with endpoint management, monitoring and patching then your employees can do their jobs anytime, any place with any device. Also providing hybrid access to applications on premise and in the cloud makes the foundation even stronger.
Deploying an integrated model provides a solid foundation across your organization.
Employees expect they’ll have all the technologies they need to be successful, which are tailored specifically to them. With persona role-based configuration and mobile application deployment, you can provide an exceptional Out of Box Experience (OOBE). If you combine this with endpoint management, monitoring and patching then your employees can do their jobs anytime, any place with any device. Also providing hybrid access to applications on premise and in the cloud makes the foundation even stronger.
Delighting your employees becomes a given not an aspiration.
Your users want a workplace that is “always on” and “worry free”. Because of this, Pomeroy offers support though our integrated cloud-based Enterprise Services Platform (ESP) that leverages omni channel voice, chat and automated intelligent chatbots with Natural Language Processing (NLP). We also provide support for devices on premise, remotely through depot and advanced exchange which lets you get service on your own terms.
Delighting your employees becomes a given not an aspiration.
Your users want a workplace that is “always on” and “worry free”. Because of this, Pomeroy offers support though our integrated cloud-based Enterprise Services Platform (ESP) that leverages omni channel voice, chat and automated intelligent chatbots with Natural Language Processing (NLP). We also provide support for devices on premise, remotely through depot and advanced exchange which lets you get service on your own terms.
Leading Healthcare Payer Organization
How One Leading Healthcare Organization Achieved Digital Transformation of its User Support
The Problem:
The client sought leading-edge technology, tools, and innovation to transform its support to 1,900 users and their 2,500 devices while significantly reducing support costs.
The Effort:
Pomeroy deployed its integrated Enterprise Services Platform and Service Desk in the Cloud with predictive & proactive endpoint management and omnichannel user support including voice, chat & automated intelligent chatbots.
The Results:
Dramatically improved user & device uptime, faster issue resolution and ≈25% cost reduction over 5 years.
