Pomeroy Retail Offerings
Pomeroy has significant experience designing, integrating, deploying and managing retail solutions. Today we support over 35,000 locations including some of the largest grocery, department store, convenience and specialty retailers in the US.
40+
Years in retail
51
Retail customers
100%
Nationwide coverage
600,000
Retail devices shipped PY
1.9M
Devices supported
The Pomeroy Difference
Scalability
Pomeroy has the scale to deliver best-in-class standardized Retail IT support services for the largest commercial brands.
With over 40 years of experience and more than 500 clients, Retailers can be confident in choosing Pomeroy as their long-term Depot Services partner. Pomeroy can support the full scope of Retailers’ stated requirements with our flexible, proven solutions.
Reliability
Pomeroy knows that our clients rely on our people, tools, and systems. Pomeroy has designed resiliency into the support ecosystem, allowing our retailers to rely on our services and supporting tools.
Our personnel are cross-trained for burst capacity and backfill needs, and our systems are secure, cloud-based, resilient, and redundant, allowing our clients to be confident that we will deliver consistently high-quality services.
Flexibility
Pomeroy is a flexible business partner, not simply a supplier or vendor. Pomeroy’s client-obsessed approach ensures that Retailers’ evolving needs are met without obstacles through a frictionless business relationship.
Our mature client governance model is structured to focus on three tiers of client relationship management: Daily and weekly operational management, monthly performance management and strategic relationship governance. This three-level approach to client relationship governance keeps the entire client support team focused on specific activities that ensure quality and long-term partnerships with our clients.
Retail IT Support
Pomeroy provides solutions to leading retailers across the US and has more than 40 years of experience delivering comprehensive support, enhanced efficiencies, and an improved shopping experience.
Retailers can be confident by choosing Pomeroy— we know what it takes to support demanding retail environments.
Our approach is based on a foundation with three basic tenets: Scalability, Reliability and Flexibility.
Retail IT Support
Pomeroy provides solutions to leading retailers across the US and has more than 40 years of experience delivering comprehensive support, enhanced efficiencies, and an improved shopping experience.
Retailers can be confident by choosing Pomeroy— we know what it takes to support demanding retail environments.
Our approach is based on a foundation with three basic tenets: Scalability, Reliability and Flexibility.
The Pomeroy Difference
Scalability
Pomeroy has the scale to deliver best-in-class standardized Retail IT support services for the largest commercial brands.
With over 40 years of experience and more than 500 clients, Retailers can be confident in choosing Pomeroy as their long-term Depot Services partner. Pomeroy can support the full scope of Retailers’ stated requirements with our flexible, proven solutions.
Reliability
Pomeroy knows that our clients rely on our people, tools, and systems. Pomeroy has designed resiliency into the support ecosystem, allowing our retailers to rely on our services and supporting tools.
Our personnel are cross-trained for burst capacity and backfill needs, and our systems are secure, cloud-based, resilient, and redundant, allowing our clients to be confident that we will deliver consistently high-quality services.
Flexibility
Pomeroy is a flexible business partner, not simply a supplier or vendor. Pomeroy’s client-obsessed approach ensures that Retailers’ evolving needs are met without obstacles through a frictionless business relationship.
Our mature client governance model is structured to focus on three tiers of client relationship management: Daily and weekly operational management, monthly performance management and strategic relationship governance. This three-level approach to client relationship governance keeps the entire client support team focused on specific activities that ensure quality and long-term partnerships with our clients.
Our Retail Technology Partners
Pomeroy maintains on-site labs that are outfitted with the same POS and SCO equipment as our clients. In this lab, Pomeroy performs software development and feature updates as well as tests and certifies updates created by Pomeroy and third parties.
Pomeroy’s Retail Resolution Center supports retail-centric store technology from leading OEM suppliers, including Toshiba, NCR, HP, ELO, Lenovo, Dell, Datalogic, Epson, Lexmark, Zebra, Samsung, Verifone, Ingenico, Cisco, Aruba, Vertiv, and more.
Security and Regulations
Retail IT operations require an architecture that is secure, supports high-performance connectivity, and is flexible enough to scale with the pace that retail demands today – as well as meeting tomorrow’s growth opportunities.
Pomeroy’s networking solutions allow retailers to manage and deploy a secure, high-performance network across all locations – stores, warehouses, corporate headquarters.
Pomeroy’s core competency is delivering proactively managed end-to-end infrastructure outsourcing services for network (WAN/LAN) and data center (physical and virtual) environments. This includes proactive monitoring and 24x7x365 support of servers, storage, firewalls, routers, switches, wireless, ISP circuits, and other related network and data center equipment.
As part of the service, Pomeroy manages and maintains network equipment and configurations, including firewall policies, filtering and security services, and firmware updates, along with other infrastructure device configurations. Pomeroy will manage ISP and OEM vendor relationships as the single point of contact for all support and new service/product needs.
Sustainability
Pomeroy Retail is dedicated to minimizing waste and maximizing resource efficiency. Pomeroy places a strong emphasis on reducing waste at the source and increasing reuse and recycling of materials in an environmentally responsible manner. This includes proper recycling and disposition of retail hardware. Pomeroy continues to search for ways to reduce waste and maintain its commitment to sustainability in all aspects of operations.
Security and Regulations
Retail IT operations require an architecture that is secure, supports high-performance connectivity, and is flexible enough to scale with the pace that retail demands today – as well as meeting tomorrow’s growth opportunities.
Pomeroy’s networking solutions allow retailers to manage and deploy a secure, high-performance network across all locations – stores, warehouses, corporate headquarters.
Pomeroy’s core competency is delivering proactively managed end-to-end infrastructure outsourcing services for network (WAN/LAN) and data center (physical and virtual) environments. This includes proactive monitoring and 24x7x365 support of servers, storage, firewalls, routers, switches, wireless, ISP circuits, and other related network and data center equipment.
As part of the service, Pomeroy manages and maintains network equipment and configurations, including firewall policies, filtering and security services, and firmware updates, along with other infrastructure device configurations. Pomeroy will manage ISP and OEM vendor relationships as the single point of contact for all support and new service/product needs.
Sustainability
Pomeroy Retail is dedicated to minimizing waste and maximizing resource efficiency. Pomeroy places a strong emphasis on reducing waste at the source and increasing reuse and recycling of materials in an environmentally responsible manner. This includes proper recycling and disposition of retail hardware. Pomeroy continues to search for ways to reduce waste and maintain its commitment to sustainability in all aspects of operations.
