Leading Healthcare Payer Organization
How One Leading Healthcare Organization Achieved Digital Transformation of its User Support
The client sought leading-edge technology, tools, and innovation to transform its support to 1,900 users and their 2,500 devices while significantly reducing support costs.
Pomeroy deployed its integrated Enterprise Services Platform and Service Desk in the Cloud with predictive & proactive endpoint management and omnichannel user support including voice, chat & automated intelligent chatbots.
Dramatically improved user & device uptime, faster issue resolution and ≈25% cost reduction over 5 years.