How One Leading Healthcare Organization Achieved Digital Transformation of its User Support

The Problem:

The client sought leading-edge technology, tools, and innovation to transform its support to 1,900 users and their 2,500 devices while significantly reducing support costs.

The Effort:

Pomeroy deployed its integrated Enterprise Services Platform and Service Desk in the Cloud with predictive & proactive endpoint management and omnichannel user support including voice, chat & automated intelligent chatbots.

The Results:

Dramatically improved user & device uptime, faster issue resolution and ≈25% cost reduction over 5 years.