Intelligent Field Services
The Right person. Right skills.
Right part. On-time.
U.S. Grocer – Results Delivered:
99.9% SLA for 38,000 incidents/year with 29-minute average resolve time for all Level 1-4 tickets. Pomeroy provided support services for 11,000 POS lanes, 5,300 self-checkout lanes, 550 pharmacies & 225 fuel sites. Reduced incident volumes by 15% and reduced task time by 10%.
Healthcare Provider – Results Delivered:
Established localized support center locations in three states with shift coverage providing WfH setups & employee training including imaging of 2,000 Laptops & 800 Thin Clients with 24-hour shift coverage to meet deadlines and hosting of 12-hour on-site sessions to enable user applications.
Durables Manufacturer – Results Delivered:
When the client closed offices & plants and redeployed 1,000’s of workers, Pomeroy quickly configured, shipped & installed WfH packages at its locations worldwide, responding to urgent client requests for new hardware, break-fix assistance & support to ensure minimal interruption to productivity.
Pomeroy Intelligent Field Services.