Fortune 20 Manufacturer

Top Manufacturer Leverages RPA to Reduce User Support Costs and Improve Productivity

The Problem:

Dissatisfied with its Service Desk provider and the quality of support provided to 23,000 users, the client sought automated, preventative, and self-service solutions to improve user productivity and reduce reliance on the Service Desk.

The Effort:

Pomeroy began providing 7×24 Global Service Desk with Predictive & Automated Intelligence and Self-Service toolsets providing automated incident resolution and self-healing capabilities.

The Results:

Monthly incidents reduced 30% combined with ongoing user support cost reductions, and significantly improved user productivity & satisfaction.

Pomeroy Fortune 20 Manufacturer