Fortune 20 Manufacturer
Top Manufacturer Leverages RPA to Reduce User Support Costs and Improve Productivity
The Problem:
Dissatisfied with its Service Desk provider and the quality of support provided to 23,000 users, the client sought automated, preventative, and self-service solutions to improve user productivity and reduce reliance on the Service Desk.
The Effort:
Pomeroy began providing 7×24 Global Service Desk with Predictive & Automated Intelligence and Self-Service toolsets providing automated incident resolution and self-healing capabilities.
The Results:
Monthly incidents reduced 30% combined with ongoing user support cost reductions, and significantly improved user productivity & satisfaction.
Pomeroy Fortune 20 Manufacturer
