Fortune 20 Manufacturer
Top Manufacturer Leverages RPA to Reduce User Support Costs and Improve Productivity
Dissatisfied with its Service Desk provider and the quality of support provided to 23,000 users, the client sought automated, preventative, and self-service solutions to improve user productivity and reduce reliance on the Service Desk.
Pomeroy began providing 7×24 Global Service Desk with Predictive & Automated Intelligence and Self-Service toolsets providing automated incident resolution and self-healing capabilities.
Monthly incidents reduced 30% combined with ongoing user support cost reductions, and significantly improved user productivity & satisfaction.
Pomeroy Fortune 20 Manufacturer