Success Insights

• How to Tell if Your Process is Awesome or Not

  A solid process is the one of the most effective ways to achieve sustainable value. Here's how to tell if you have the real deal or a slacker.

• Video: Four Common Enterprise Mobility Pitfalls

  The demand for mobility and rush to deploy projects can leave organizations open to these common pitfalls. Video: 2:17

• Boost your mobility path with a basic check-up

  Your LOBs are clamoring for mobile apps. End users are enthusiastic for BYOD. No wonder it’s tempting for business leaders to give departments wide discretion when it comes to mobility.

• What is an 'optimized infrastructure' and why do we care?

  Kind of reminds me of the Four Horsemen of the Apocalypse, but there are five must-have elements required to transform a legacy infrastructure into fitness for the bottom line. Lots of smart IT managers will recognize them - but only a percentage will appreciate how together the elements achieve critical mass that improves performance and takes out cost. This isn't rocket science - but it requires a certain bravado to pull off.

• The CIO's Mandate - 1,700 store IT refresh in 20 weeks or bust

  Ever heard the one about the CIO, leading his 1,700 big box stores and the parting of the Red Sea? Actually, it was an across the board IT refresh supporting a major new consumer brand launch - but if the stores didn't go live right on schedule at 6 am in all 1,700 locations - well, you wouldn't want to be on the next Quarterly Earnings Call with the investment analysts. Needless to say, there was a lot riding on this, but the story does have a happy ending.

• Tell me this isn't déjà vu all over again.

  I think it was Santayana who said something to the effect, "Those who fail to learn from the past are condemned to repeat it." Kinda sums up our service desk ops too if we turn a blind eye to what's really going on. That's where ITIL Continual Service Improvement plays a critical role in reducing incidents, lost productivity and costs.

• Enterprise Mobility - What's holding you back?

  Lots of companies are embracing BYOD and enterprise mobility, but here's a factoid for you - quite a few don't have a clue what they are getting into - or what it will cost them. Not trying to be flip about this - it's a serious business that some just don't know how to take seriously. These are the major points they're missing. And the good news is, it's never too late to adjust course.

• Remote Possibilities for Your Network

  What if you could use your superpowers to gaze into your network and instantly predict when and how your next system outage will occur? And you’re just warming up. Your new-found mastery of unpredictable network behavior helps your business reach new levels of performance and agility.