On-Site Support Services On-Site Help Desk Shrink Wrapped Application Support Legacy Application Support Call Trend Analysis Hardware Repair & Maintenance (Break/Fix) Desk Side Application Support Moves, Adds, Changes (MACs) Staff Augmentation Asset Management Centralized Support Services Centralized Help Desk Shrink Wrapped Application Support Legacy Application Support Call Trend Analysis Desktop Management Asset Management Software License Monitoring Software Distribution National Depot Services Repair & Maintenance Hot Spares Program System Upgrades Redeployment

Pomeroy IT Solutions provides on-site support services for customers across the United States.

Pomeroy Extended Care
Why pay for a hardware manufacturer’s extended warranty when you can get the same or better service through Pomeroy Extended Care, at a fraction of the price? Our Service Engineers are fully certified to perform warranty services for most manufacturers. In fact, manufacturers often call Pomeroy to deliver their warranty services as an Authorized Service Partner.

In addition to receiving the same or better service at a lower price, you also have flexibility in creating your Service Level Agreements (SLAs). You decide the response and resolution times based on your needs. You also have flexibility to add other items to your warranty. With manufacturer warranties, you’re sometimes limited as to what they will cover.

The bottom line is our solution was designed to be flexible and to reduce your costs. Why not pay less and get better service? For more information on how our extended care program can reduce your costs without sacrificing service, please contact us.