Customer Relationship Management (CRM) is a business strategy that includes implementing policies, processes and enabling technologies. An effective CRM strategy will personalize the customer's experiences across all enterprise touch points. By coordinating the customer's interactions, a company is able to optimize customer satisfaction, which translates into increased profitability and revenue. Pomeroy Consulting Group is experienced in helping companies define and implement the right CRM solution for their business. Our consultants have hands-on experience in all aspects of CRM implementation from strategy and requirements definition to package evaluation, selection, and implementation.

The CRM Solution Center at Pomeroy Consulting Group provides total business solutions to our clients. Our consultants have the necessary skills required for…

• Project Management


• Business Process Re-engineering


• Software Evaluation


• Software Selection


• Technical Assessment


• Implementation Consulting


• CRM Strategy Definition


• Custom System Enhancements


• Custom Reporting Solutions


• Data Migrations / Conversions


• Process Documentation and System Testing


• End-User Training


• E-Business

If you are enhancing your existing website, extending your business processes to the web, or starting from the beginning with e-business, Pomeroy Consulting Group's e-Solutions Center has the technical, business, and creative expertise to help you succeed. Two keys to our success in providing total business solutions are a start-to-finish approach and a multi-disciplined project team. We believe that in the e-business world, success is not just about understanding technology, it's about understanding your business, the market forces that drive it, and the processes and people behind day-to-day operations.

We can help you create channels to connect with customers, suppliers, partners, and employees worldwide using the latest internet technologies, allowing you to improve your current systems for sharing information and selling products. Our consultants have the necessary skills required for …

• E-Solutions Strategy


• Technical and Information Architecture


• Custom E-Solutions Development and Site Design for robust intranet (B2E), extranet (B2B), and internet (B2C) applications


• Content Management Systems


• E-Package Evaluations


• Web-Enabling of ERP systems


• Wireless Application Development and Enabling


• Graphic Design