Deskside Support
Our industry-recognized Deskside support and computer support services range from warranty repair to premium service levels with less than one-hour resolutions for your most critical business functions.
No matter what size company you are managing, computer support is one service that you will always need. Whether your company has a single location or offices all over the country, Pomeroy makes it easy to resolve a service call. We are recognized as a Leader in the Gartner Magic Quadrant for Desktop Outsourcing Services, North America.*
Pomeroy works with you to develop a customized PC support program that meets your criteria for superior Deskside support. Our deskside support and break-fix services are best-in-class and provide you with increased uptime for end-users, increased productivity, and significant cost savings.
Our service offerings for Deskside support ranges from warranty repair to premium service levels with less than one-hour resolutions for your most critical business functions. Our regional and local management structure provides the additional focus necessary to quickly respond to your needs.
Pomeroy’s solutions can be either a dedicated or shared resource engagement depending on your resolution needs. Our National Dispatch Center is open 24x7 to open your incident ticket and arrange for a technician to be there as quickly as possible or for remote desktop support.
We have approximately 1,500 highly trained and experienced Deskside engineers and another 2000 resources available nationwide to provide break/fix support on PCs, laptops, printers, and peripherals. We have over 10,000 certifications and authorizations with every major technology vendor including Dell, HP, Lenovo, Lexmark, OKI, and many others.
Pomeroy supports more than 3 million Service Desk calls and 1 million Deskside managed service events on average each year. Our computer support services provide you with business process improvement, high levels of customer service, and lower costs in managing your desktop repair needs.
Learn how Pomeroy's Deskside support reduced a financial services company's budget by 20%.
*The Gartner Magic Quadrant for Desktop Outsourcing Services, North America is copyrighted March 3, 2009, by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.